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Blaze only working in cradle

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‎02-14-2018 01:07 - last edited on ‎02-15-2018 04:59 by Moderator Alum

‎02-14-2018 01:07 - last edited on ‎02-15-2018 04:59 by Moderator Alum

My new Fitbit Blaze says its fully charged and when I take it off the charger it won't turn on and when I connect it back to the charger it says its flat again.

 

 

Moderator edit: subject for clarity

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‎02-14-2018 01:17

‎02-14-2018 01:17

Sounds like the battery is defective. Are you still within warranty? It runs for 12 months from purchase (or 24 months if you are in Europe). If you are covered then contact customer support to see what your options are: contact.fitbit.com

 

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‎02-15-2018 05:05

‎02-15-2018 05:05

A warm welcome to the Community @kaila25 and @SteveH thanks for stopping by.

 

I would like to know if you have followed our friend's recommendation and get in touch with our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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