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Blaze only works while charging

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‎05-06-2016 03:28

‎05-06-2016 03:28

Good morning Team,
I set up my new FBBlaze according to the instructions. It sync'd with my phone and indicates the battery is fully charged. Once removed from the charger, it is totally unresponsive. I tried to reset holding left and lower right buttons, but it will not power on. I am currently a FB Charge user. I thought I was upgrading. Please help?
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‎05-06-2016 04:54

‎05-06-2016 04:54

Hi, @Ayapixie , if you are unable to do a restart, the best plan would be to get in touch with Customer Support ( contact.fitbit.com ) and they will be able to take a closer look.  Alternatively, if you bought it from a store and not directly from Fitbit, it might be quickest just to take it back for exchange.

 

Welcome to the Community!

Sense, Charge 5, Inspire 2; iOS and Android

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