Blaze over heat

[Joe32]

Hello I have a couple of issues with my Blaze. It's less than a year old and recently noticed the battery won't last more than a day. Also to make matters worse, today when charging a message image of over heating and hot to the touch.... What can I do to repair or exchange my Blaze??

Thanks

[FerdinandFitbit]

Hi there @Joe32. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your Blaze battery not lasting as it should and also with it overheating. That doesn't sound any good at all!

I've gone ahead and escalated your case to the Support Team for them to take a deeper look and help you out with this! Please keep an eye on your inbox for more instructions and if you need anything else, I'm here to help!

[Joe32]

Hi @FerdinandFitbit

Thank you for responding!! 🙂

I'll wait for further instructions as I just received and email with a ticket number...

I cleaned as best I could the charging contacts, but still no go  😞

[FerdinandFitbit]

You're very welcome @Joe32! 🙂

And thanks a lot for trying that. I'm pretty sure we'll have you back on time really soon!

[Joe32]

Hi Ferdinand..

I found my purchase recipe and it was back in 2017 on June 10th...

Joe