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Blaze overcalculating steps, even when asleep

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‎04-17-2017 07:39

‎04-17-2017 07:39

I have just received my Blaze and have been keeping a close eye on my step count. I noticed it overcalculating so changed the setting to my dominant arm and wore the Blaze on my non dominant and vice versa but no difference. This morning it added around 100 steps and I was asleep.

Does anyone have any suggestions as I'm running out of ideas and feel disappointed as I was resistant to  purchasing a Fitbit and feel no confidence in its accuracy.

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‎04-17-2017 09:56

‎04-17-2017 09:56

Mine actually did the same thing 2 weeks ago. It started acting odd, I put it on the charger overnight and woke up with 45,000 steps. I called fitbit and they replaced it. I will say this is the 4th replacement I've had on the Blaze. I would contact customer support.

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‎04-20-2017 12:49

In response to Kellkan7

‎04-20-2017 12:49

Thank you for your help, I think it may be time to ring Support 😞

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