help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze paired three months before it was purchased

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-13-2018 10:32 - last edited on ‎12-14-2018 05:51 by Moderator Alum

‎12-13-2018 10:32 - last edited on ‎12-14-2018 05:51 by Moderator Alum

I contacted CS by chat to get a warranty replacement for my Blaze Band.  It's separating from the plastic that secures it to the frame.  

 

Anyhow, the agent looked up the blaze by my email address, and stated that it was out of warranty because it was originally paired in September of 2017.  However, my wife purchased it for me as a Christmas present at Academy Sports on 12/20/2017.  Fortunately, I was able to provide a copy of the receipt, and a replacement band is on it's way.

 

My concern is that we paid full retail "new" price for a refurbished Fitbit.  Does Fitbit ever sell refurbished units as new?  Mine certainly had no signs of being used... the packaging was sealed etc.  If I had purchased this from Amazon or something like that, I wouldn't question this as much.  

 

Any thoughts on this?

 

Moderator edit: Updated subject for clarity.

Best Answer
5 REPLIES 5

‎12-13-2018 21:08

‎12-13-2018 21:08

Hi @PHRoberts

 

Welcome to the forums.

 

Just a thought, but it is possible that Academy Sports sold you an item which had previously been returned to them. It happens a lot in retail stores, where the item returned isn't marked as having a problem and it's simply resold.

 

Glad you're getting a replacement band.

 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-13-2018 22:21

In response to Odyssey13

‎12-13-2018 22:21

I really don't think so.  I would have noticed if the package wasn't sealed.

Best Answer

‎12-14-2018 08:57 - edited ‎12-14-2018 12:06

In response to PHRoberts

‎12-14-2018 08:57 - edited ‎12-14-2018 12:06

Hey @PHRoberts, welcome to the Forums! @Odyssey13 it's great to see you around.

 

Thanks for sharing this with us. About your refurbished inquiry, all trackers and watches sold by the Fitbit Store are brand new, but as this was purchased by a retailer it's always best to check with them directly. Thanks for reporting this!

 

I hope your replacement gets you back on track and thanks for being a Fitbit customer. Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎12-14-2018 12:43

‎12-14-2018 12:43

I've had three pebbles in one year. From charging issues, to one being dead on arrival. I do think some of them "slip into retail" and in some cases just defects.Smiley Happy

Best Answer
0 Votes

‎12-19-2018 17:42

In response to Niecy17

‎12-19-2018 17:42

Leagally Fitbit will need to stamp a returned ororefurbished unit as being refurbished.

Legally the store also will need to sell this as a repacked unit, however it is family easy for the store to reseal a package.

Best Answer