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Blaze pebble doesn't fit the frame

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‎09-30-2017 02:41 - last edited on ‎10-02-2017 05:06 by Moderator Alum

‎09-30-2017 02:41 - last edited on ‎10-02-2017 05:06 by Moderator Alum

My Fitbit Blaze was faulty, so Fitbit sent me a replacement and it does not fit into either of my official Fitbit frames/straps, it is loose and moves. Are the new Blaze pebbles slightly smaller and so now I have to buy a new frame, that I assume has been changed accordingly?

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‎10-02-2017 05:08

‎10-02-2017 05:08

Hey @Jengibb88, it's great to welcome you and weird to hear that your new Blaze pebble is smaller than your previous one, since all of them are made of the same size. Could you please provide me with a picture where I can see the difference of sizes?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

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