Blaze purchased today only responds when on charger

[aburgess88]

I bought a Fitbit blaze today, and went through the setup process. However, the screen only responds to ANYTHING when it's on the charger even though the battery is full.

I spent $200 on this thing. Does anybody have any idea how I can either factory reset or make this work? I have tried the left button, right bottom button soft reset with no results because you can't access the buttons when it's on the charger and again, it does not respond when not on the charger.

Thanks in advance!

[Rich_Laue]

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

And if that doesn't work http://contact.fitbit.com

[AlejandraFitbit]

Welcome to the Community @aburgess88. I would definitely follow @Rich_Laue's recommendation and Restart your Blaze. If this process don't work, feel free to contact our Support Team. For a faster response you can contact them via phone or chat.

Let me know the outcome.  

[aburgess88]

Yep. I've done that but since the buttons are only accessible while off of the charger, it does nothing.

Will be trying to return it to the store I purchased it from today.

[AlejandraFitbit]

Welcome back @aburgess88. Since the tracker is new, I think that the retailer will replace it without an inconvenience but if you have problems with it, feel free to contact Support.

Happy stepping!