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Blaze registering extra floors

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‎01-11-2018 06:02 - last edited on ‎01-14-2018 04:51 by Moderator Alum

‎01-11-2018 06:02 - last edited on ‎01-14-2018 04:51 by Moderator Alum

Does anyone know how to fix your stairs climbed? Mine is going crazy and tracking an astronomical amount. I know it's not right and it keeps going and going.

 

Moderator edit: subject for clarity

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‎01-14-2018 04:54

‎01-14-2018 04:54

Hey there @Mfisne, welcome to the Community!

 

Fitbit Blaze may give you credit for extra floors for a variety of reasons. Occasionally your tracker may detect pressure changes unrelated to elevation gains, such as a gust of wind, weather change, or opening a door.

 

Exposure to excess moisture can also result in extra floors being counted. This happens if the pathway to the altimeter on the back of your tracker becomes temporarily blocked with sweat or water. I recommend restarting your Blaze by doing the following and after this procedure test it:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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