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Blaze registering heart rate when not wearing

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‎06-08-2018 20:06 - last edited on ‎06-10-2018 05:05 by Moderator Alum

‎06-08-2018 20:06 - last edited on ‎06-10-2018 05:05 by Moderator Alum

My Fitbit has been reading over 110 for the entire day. I’ve had it off for 2 hours now (I’ve reset it, re-synced, turned HR off) and it’s still reading a HR over 110 without wearing it. I have only had it for a week. 

 

Any suggestions?

 

 

Moderator edit: subject for clarity

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‎06-10-2018 05:07

‎06-10-2018 05:07

Hey @Json925, a warm welcome to the Community.

 

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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