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Blaze repair

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‎09-26-2018 14:55

‎09-26-2018 14:55

My Blaze is 9 months old. It suddenly stopped working (no display, no charging mode, no synching), although the Fitbit logo displays on the screen. Is the battery dead? If so, where can I send it to get it changed? If not, is this a throwaway device since it is no longer supported?

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4 REPLIES 4

‎09-26-2018 20:46

‎09-26-2018 20:46

I'm sorry but the battery cant not be changed and they are not repairable.

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎09-26-2018 23:34

‎09-26-2018 23:34

Only logo  is displayed and no light. Not synchronizing

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‎09-27-2018 05:53

In response to WendyB

‎09-27-2018 05:53

... but there is a video on YouTube by “Joe” that demonstrates how it is done. Maybe batteries are no longer available

Sent from my iPhone
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‎09-27-2018 06:06

In response to Heacham

‎09-27-2018 06:06

9 Months would be under warranty. They're not offering warranty replacements anymore? 

Fitbit never offered replacement batteries or repair service. Anyone taking the Blaze apart and replacing the battery has absolutely nothing to do with Fitbit. 

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