Blaze resetting constantly and not responding to touch

[melbmeags]

For a few days before this happened it was randomly vibrating for no reason which I didn't think anything of. Then suddenly it kept vibrating and switching off, or cycling through the reset screen. Occasionally freezing on the Fitbit symbol till it faded to black. 

Every few hours or so it might actually reach the clock face, but it is not responding to touch at all. Only the two right hand buttons seem to be working (at least are the only ones showing on the screen when pressed).

I have tried to reset by pressing the left button and the bottom right button, and that just starts the cycle again. Has not helped at all. I cannot get into the menu to request a shutdown. 

Have had no issues with syncing at all up till now. Last synced yesterday.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @melbmeags.

Thanks for troubleshooting this by yourself. I would like to know if you have contacted our support team, have they offer you a solution for this?

Catch you later. 

[Rich_Laue]

One thing I found is too much hand cream or any liquid like sweat on the screen will affect the touch and swipe. 

[melbmeags]

Hi there @AlejandraFitbit, thanks for your response, I have sent through a request to the support team yep. 

I've been advised to use a toothpick and/or canned air around the buttons in case there is any build up. This hasn't helped at all unfortunately. 

I have also re-added my blaze as a new device. This hasn't changed anything. 

One positive is the device has stopped constantly restarting.. and it is staying on - however the touch screen is not responding at all. 

I have replied to them & awaiting a further response now I've tried these things. 

[melbmeags]

Hey @Rich_Laue, thanks for the tip - however that doesn't apply in my case. I have always been really careful in taking off my blaze before moisturizing & coming into contact with anything that could affect it. 

There is definitely something more going on than a possible layer affecting the screen unfortunately. 

[melbmeags · Accepted solution]

I have been in contact with support, and after trying the above, I then sent them through a video clip of my blaze showing what has been happening. 

They have since deemed it defective, and we are organizing to have it replaced. 

I was pleasantly surprised by how smooth the whole process has been, and how helpful everyone has been to find a solution. Thanks 🙂

[agent47]

This EXACT thing happened to me and I was not offered the replacement via chat. I sent the video (twice, chat and via email) but despite establishing the fault I am left with the faulty device now! Appalling. It is only a week old device too, gosh!

[melbmeags]

I can't comment on your issue.. I haven't seen any posts with your issues at all, so I'm not sure what your situation is. 

[TheCyberKnight]

Same thing happened to me mid-December.

My Blaze was replaced on warranty.