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Blaze restart

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‎08-03-2017 03:21

‎08-03-2017 03:21

My blaze won't restart, and my screen won't swipe so I can't shut it down. Help

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4 REPLIES 4

‎08-03-2017 05:29

‎08-03-2017 05:29

Hi there @Paige_q. Great to see you in the Community Forums! 🙂

 

When you say that your Blaze won't restart, have you already tried to do this by pressing the left and lower right buttons? If not, you can easily do this by pressing them  together for 10-12 seconds. This will make your tracker to reboot.

 

After that, see if that makes any difference. If that doesn't work, you can try to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Let me know how it goes! 🙂

Ferdin | Community Moderator, Fitbit

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‎08-08-2017 15:51

In response to FerdinandFitbit

‎08-08-2017 15:51

It's working again! Thank you

Sent from my iPhone
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‎08-09-2017 12:54

In response to Paige_q

‎08-09-2017 12:54

That's just great to hear! Thanks for getting back and letting me know @Paige_q!  😄 Anything else you may need, I'm around!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎05-08-2018 23:52

In response to FerdinandFitbit

‎05-08-2018 23:52

Unfortunately both resetting (the buttons don't respond at all) and re-installing doesn't fix the being stuck on Today's screen. Is there another option? 

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