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Blaze's mileage off and battery draining

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‎07-28-2019 18:35 - last edited on ‎08-02-2019 10:06 by Fitbit Moderator

‎07-28-2019 18:35 - last edited on ‎08-02-2019 10:06 by Fitbit Moderator

I am a bit frustrated because the mileage seems way off on my Blaze and battery drains so fast- anyone else have similar issues? I have had the charge before and been happy... I wish Fitbit had a Trade in option for devices. Would be happier going to back to the charge... 

 

Moderator edit: Updated subject for clarity 

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‎08-02-2019 11:02

‎08-02-2019 11:02

Welcome to the Community @MoeDaily. Thanks for the details mentioned and the troubleshooting performed. 

 

Sorry to hear you're experiencing this with your Blaze. Your feedback about trading devices would be a great idea, we're always working to provide you with the best customer service. 

 

In order to get accurate distance, confirm that you've entered your stride length and you can also check this article about how accurate are Fitbit trackers. Regarding your Blaze's battery, please try the steps mentioned in this article: Can I extend my Fitbit device's battery life?

 

Also, please provide me with more details about what you're experiencing: 

- Are you receiving more or less distance than before? 

- How many days is your Blaze's battery lasting? 

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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