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Blaze's screen has gone black

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‎09-11-2019 07:19 - last edited on ‎09-12-2019 14:14 by Fitbit Moderator

‎09-11-2019 07:19 - last edited on ‎09-12-2019 14:14 by Fitbit Moderator

Good Day Fit Bit, 

I was trying to sync and pair my Blaze last evening only for the screen to go black.   I plugged it into the charger, and held down the left and bottom right buttons for over the stated 10 seconds numerous times and nothing has happened.    I reached out to your customer service who told me that there is nothing that they can do as I am out of warranty. It worked last night !!!!!      I spent a lot of money to upgrade from the Charge which gave no end of problems.  I stuck with FitBit because I LOVED the customer service.   I loved the product though it had it's issues.   NOW,  I am so disappointed in the response and the service given.   I used to give this product a 5 star rating.... I have seen where it has dropped to 3.5 or less.    You are losing customer loyalty and destroying a great brand.    I am extremely disappointed 

 

 

Moderator edit: updated subject for clarity

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‎09-12-2019 14:19 - edited ‎04-01-2024 04:05

‎09-12-2019 14:19 - edited ‎04-01-2024 04:05

Hello there @Taquise, thanks for stopping by. Thank you for the thorough feedback for the Fitbit devices. This has not gone unnoticed and be sure that I will pass this along.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

We understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Maria | Community Moderator, Fitbit


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‎09-13-2019 07:30

In response to MarreFitbit

‎09-13-2019 07:30

I hear you about your rules and enforcing of your warranty..... I completely understand that.... the bigger picture is that this did not happen until the recent update that was made in August. If you check this entire thread a myriad of your customers have been having the same or similar issues since the update. I do not appreciate the comment about enforcing the warranty. At this point I couldnt care less.. I get it... Good for you.. glad that you are global... awesome... Just acknowledge that there might be a bigger issue at hand. And yes.... just commenting or speaking at me frustrates me. I will decide on MY next steps when I get a chance.
Best wishes
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