help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze's screen won't go off and it's draining the battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2019 14:04 - last edited on ‎07-23-2019 14:34 by Fitbit Moderator

‎07-08-2019 14:04 - last edited on ‎07-23-2019 14:34 by Fitbit Moderator

Screen wouldn't sleep yesterday and killed the battery.  Today I fully charged and did a reset/power off and on.  It worked for a while, but now the screen is not sleeping again and the battery is in the red zone.  I usually get 3-4 days on a charge.  Any thoughts ?

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎07-23-2019 15:24 - edited ‎03-27-2024 08:01

‎07-23-2019 15:24 - edited ‎03-27-2024 08:01

Welcome to the Community Forums @BDC-JAX! I'm sorry for the late response. Thanks for already restarting your Blaze to solve the issue with the screen and battery. 

Please manually turn off your Blaze. To do so, follow the steps below:

  1. Swipe right to left on the home screen to the Settings screen. 
  2. Tap Settings and scroll down to Shutdown.
  3. Tap Shutdown and confirm.
  4. To turn your Blaze back on, press any button.
  5. Sync your tracker as soon as you turn it back on. If you don't, the time may be incorrect. 

Then, verify that the Quick View option is off by swiping to setting and check Quick View.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes