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Blaze's screen won't go off

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‎09-27-2019 11:29 - last edited on ‎09-30-2019 13:25 by Fitbit Moderator

‎09-27-2019 11:29 - last edited on ‎09-30-2019 13:25 by Fitbit Moderator

My screen is lit up and locked on the data screen. Cannot get it off this screen and drains a fully charged battery in 3 hrs

 

 

Moderator edit: updated subject for clarity

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‎09-30-2019 13:28 - edited ‎04-01-2024 05:58

‎09-30-2019 13:28 - edited ‎04-01-2024 05:58

Hi there @mmossha, welcome to the Community Forums. I'm sorry for the late response. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox to continue with the follow up on this situation. 

Besides of the steps they have recommended, if the screen is locked on, please restart your Blaze by following the steps below:

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.

Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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