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Blaze screen black and unresponsive; buttons don't work either

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‎01-18-2017 08:46

‎01-18-2017 08:46

Blaze screen black, unresponsive to touch. Spoke to Fitbit customer service just now. Tried all the rep's suggestions to reset it. Read various posts from the Community.  Totally frustrated. Returning it to retailer.

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‎01-19-2017 03:09

‎01-19-2017 03:09

A warm welcome to the Community @Sarah_E. Thanks for the information provided. Did the advocate provide you with any kind of solution? If she/he didn't, I recommend getting in touch directly one more time with our support team, tell the advocate what you have already tried and I am sure you will be provided with a solution. For a faster response you can contact them via phone or chat. 

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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