Blaze screen black

[Nancyrec]

I just received a replacement Blaze, and the screen is black. I have had to replace approximately 4 Fitbit in 3 years. I upgraded to the Blaze thinking I would have less trouble. I cannot believe how faulty this product is. It seems if you are an active person, they break within six months. Very disappointed and frustrated!

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums @Nancyrec.

I am sorry to hear about the issue you are experiencing with your Blaze. Have you tried to restart it? If you haven't, I recommend restarting your tracker by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[poprocksA]

Several people reported their units stopped working yesterday. Seems like your replacement is affected by whatever bug they refused to admit.

[Nancyrec]

Done this hundred times.

Sent from my iPhone

[wispypoo]

Mine screen has also turned black and it’s filly charged and syncing with app. 

[poprocksA]

The official response is that they have no idea, there is nothing to be done if a reset didn't do it for you.

If you are within the warranty they will replace it for you. You need to call them and speak to a supervisor.

To me this is them admitting it's a bug they know about. Why else would they end up replacing so many units over it. Send me a PM if you want to discuss further.

[wispypoo]

I may be out of luck
I think mine is a little over two years old

Sent from my iPhone

[Sislane]

I just had the same issue of black screen for the 1st time.....the reboot worked!

[AlejandraFitbit]

Hey everyone!

I am sorry to hear about the issues you have been experiencing with your trackers. If you have already tried the restart procedure and still having problems, feel free to get in touch with our support team, I know they will be glad to help you out. For a faster response you can contact them via chat.

Catch you later.

[Nancyrec]

I have had to replace many Fitbit’s. This has already happened to my Blaze. I don’t understand why the product is so faulty. I think I am done with Fitbit. Overall, I have had 4 or 5 replacements. I am quite active. Evidently, too active for Fitbit. Argh!!!!!!

Sent from my iPhone