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Blaze screen black

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‎08-16-2018 04:25 - last edited on ‎08-17-2018 06:16 by Moderator Alum

‎08-16-2018 04:25 - last edited on ‎08-17-2018 06:16 by Moderator Alum

Suddenly, my Blaze is not functioning properly. The only way that I can get the screen to display the time is to recharge it.

 

It doesn't have to fully re-charge, but when I put the face back into the strap, and onto my wrist, the display quickly changes to the Fitbit display modes, and the swipe across and the single, 'left-side button' does not work to allow me to return back to the time mode.

 

Please help

 

 

Moderator edit: subject for clarity

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‎08-17-2018 06:17

‎08-17-2018 06:17

A warm welcome to the Community @NeillHampton18.

 

Thanks for troubleshooting this by yourself. Since the steps you have tried didn't make any change, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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