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Blaze screen blank/black

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‎05-30-2017 11:23 - edited ‎05-30-2017 11:25

‎05-30-2017 11:23 - edited ‎05-30-2017 11:25

Screen is blank/black, when plug in seems to charge normal. Purchased at Christmas and was working fine until this week.  Any suggestions

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‎05-30-2017 16:00

‎05-30-2017 16:00

Welcome to the forums!

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...


Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

 

Hope to see you around the forums! Join in on the discussions forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

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