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Blaze screen blank, no green lights and hot when charging

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‎10-08-2019 12:55

‎10-08-2019 12:55

My blaze screen has gone blank half way through the day, batt was no where near flat green lights not working on back.

 

The only thing that does work for a second is the backlight on the screen when a button is pushed.

 

I've tried resetting the device and placing it on charge but it gets really really hot....

 

Please help me

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‎10-09-2019 09:07

‎10-09-2019 09:07

Hi @JonnyJohn, welcome to the Fitbit Community forums. 

 

Thank you for sharing this information about your Blaze showing a blank screen and confirming that you already tried to restart your device. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Keep me posted on the outcome.

Davide | Italian and English Community Moderator, Fitbit


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