Blaze screen constantly flashing with the diamond symbol

[Ames118]

My Blaze screen all of a sudden starting flashing when I tried to sync, and it won't stop. It's stuck on the blue diamond symbol and I can't reboot or turn it off. Tried charging it too but that hasn't helped either. Also my phone app can't "find" it. Please help, I'm in a workweek challenge & I'm locked out!!!

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[Ames118]

Didn't work I'm afraid. Solution from customer support is a brand new Blaze
so got to wait for it to 8-10 days for it to be shipped.

[AngelaMa]

Hello @Ames118 welcome to the Fitbit Community! I'm glad to hear customer support took care of your issue and replace your tracker. @WendyB thanks for your amazing cooperation! 

Keep me posted! 😉 

[Peacemmm]

Mine just started doing the same thing, it will not react to anything I do or any buttons I press or even trying to change the clock screen from my phone. Do I just need to call Fitbit and get a new watch 😕 not having my alarms and clock makes me feel very weird haha. 

[Ames118]

Yep, mine was a warranty replacement as they couldn’t fix it. Good luck!

[AlejandraFitbit]

A warm welcome to the Community @Peacemmm and @Ames118 thanks for stopping by.

I appreciate the efforts in trying to fix this issue by yourself and would like to know if you have contacted our support team, have they offer you a solution for this?

I hope to hear from you soon. 

[Peacemmm]

Nothing helped so I have having Fitbit send me a replacement, this is the
second time it’s happened in the past 7 months.... I am kind of not a big
fan of Fitbit rn.
--
Porter Charles
porter.jcharles@gmail.com
480-227-3804

[Montybasset]

I've got a blue diamond too. It's broken 

[Zc439q]

I have the blue diamond of death!! Any suggestions?? 

[Lanre]

The same thing has happened to me! I plugged it in to charge last night and it's still flashing the diamond symbol. Also tried restarting, with no success. Help!

[Montybasset]

It's dead. Time to get a new one or upgrade.

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[Montybasset]

Sadly it's time for a new one. If its in warranty it might get replaced

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