Blaze screen cracked

[mparn]

Back in August I bought my son a Blaze for his 18th birthday! I chose this because as a family we have had 6 other Fitbit devices and love them. Within weeks of getting his new blaze the screen went completely black and would not charge or keep a charge. Fitbit kindly sent him a new Blaze. Unfortunately now this Blaze too has issues. He was driving home from school and noticed that the screen is cracked. I have read through the forums and noticed this is not an "unusual" circumstance.  My son is very disappointed in the product (this is his first Fitbit).

Is there away I can get this very brittle screen replaced so he will wear this product again? I do not believe this is covered under warranty even though it should be able to withstand driving to and from school since it is a device that is supposed to withstand exercise. Any help would be appreciated.

Moderator edit: Subject for clarity

[SunsetRunner]

Depending where the tracker has been purchased, and in case having some warranty extension with the tracker, there can be 1 up to 2 year.. of warranty.

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.

It's up to them to decide.

[AlejandraFitbit]

It's great to see you around @mparn and @SunsetRunner thanks for stopping by.

I am sorry to hear about what happened with your son's Blaze. I recommend keeping an eye on your inbox for further instructions. In the meantime, please take a look at our warranty policy.

See you later.