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Blaze screen flashing

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‎03-01-2017 04:14

‎03-01-2017 04:14

My Blaze screen is flashing pink and blue lines. I've had it for a few months and haven't had any problems until now. I know it has gotten wet. I also tried to restart it and that didn't help.

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8 REPLIES 8

‎03-01-2017 05:26

‎03-01-2017 05:26

Hi there @MommyHeart83! Good to see you in the Fitbit Community!

 

I'm sorry that your screen is showing this 😕

 

If your tracker got wet, how exactly was it? Did you submerge the tracker or did it just get spashed or something like that? In these situations where the tracker has been exposed to water, you can try to put it in rice for about 24 hours or something that works great as well is putting it in a bag with several silica gel packets for 24 hours and this should take away all the moisture that could be inside the tracker.

 

Try that out and after the 24 hours, try to restart it again by pressing the left and lower right buttons for 10-12 seconds and see if this helps.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

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‎03-01-2017 08:10

In response to FerdinandFitbit

‎03-01-2017 08:10

I did not get it wet.
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‎03-01-2017 08:45

In response to MommyHeart83

‎03-01-2017 08:45

Hi @MommyHeart83, thanks for getting back!

 

Since you mentioned in your previous post that you know it has gotten wet, I suggested that troubleshooting. Is your tracker still not working fine?

Ferdin | Community Moderator, Fitbit

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‎03-01-2017 09:32

In response to FerdinandFitbit

‎03-01-2017 09:32

Sorry that was a typo in the forum, i am always care to make sure it doesnt get wet. i did try and trouble shoot and it said to restart the device, i tried but it didnt work. then it said to try and turn it off then back on but you cant turn it off because you have to go to settings on the device. you cant do anything on the device
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‎06-20-2017 01:16

In response to MommyHeart83

‎06-20-2017 01:16

Hi

Did you manage to correct this as mine has started doing the same thing

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‎08-06-2017 02:52

In response to Timjim1

‎08-06-2017 02:52

Hi,

I've had my Fitbit Blaze for over 18 months and it hasn't had any issues until it started flickering today.

Restarting did not work, however I'm happy to say that turning it off, then on again worked a treat.

Happy again!

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‎08-07-2017 06:33

In response to Phantom9

‎08-07-2017 06:33

A warm welcome to the Community @Phantom9! Thanks for letting the Community know that by turning it off and on your tracker started working properly. 

 

I'm sure this solution can help others! Have a great week. 🙂 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-03-2019 17:35

In response to SilviaFitbit

‎01-03-2019 17:35

Does anyone have a solution. My Blaze just started restarting all of a sudden today and has the pink and blue screen. It will not power off and restarting doesn’t work. Uninstalled the app, restarted my device and reinstalled the app but it’s continuing to do the same thing. Please help?!?!?!?!?!!!!?

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