help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze screen froze

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2016 12:25

‎03-13-2016 12:25

My screen froze I've tried to restart it and nothing happens it's suck on the blaze icon and it's all fuzzy
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-14-2016 07:52

‎03-14-2016 07:52

I ended up taking it back to Best Buy where I purchased it from and they said that it was some kind of glitch that it was damaged and they replaced it with a new one since I had only had it for about a week! They said that since I wasn't able to reset it that there wasn't really anything that could be done with it to fix it...

View best answer in original post

Best Answer
2 REPLIES 2

‎03-14-2016 07:42

‎03-14-2016 07:42

@Rachel319 Welcome to the Community! I would like you to make sure that it has the latest firmware version, meaning that when you set up your tracker you should get an update so it can work properly. Please go to your Dashboard > click on settings > Blaze > Firmware version: 17.8.102.7.

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎03-14-2016 07:52

‎03-14-2016 07:52

I ended up taking it back to Best Buy where I purchased it from and they said that it was some kind of glitch that it was damaged and they replaced it with a new one since I had only had it for about a week! They said that since I wasn't able to reset it that there wasn't really anything that could be done with it to fix it...
Best Answer