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Blaze screen is black

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‎06-10-2017 03:36 - last edited on ‎08-01-2017 17:46 by Fitbit Moderator

‎06-10-2017 03:36 - last edited on ‎08-01-2017 17:46 by Fitbit Moderator

Bought a Fitbit blaze yesterday took it out of the box couldn't get it to turn on so put it in the charger turned on went thru all the set up sync to my phone and everything took it out of the charger and it went black nothing worked out it back in the charger and turned right back on.

so I left it on the charger over night and just checked it now took it out and went black again is this a defective one or and I doing something wrong?

 

Moderator edit: Updated subject for clarity 

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‎06-10-2017 04:59 - edited ‎06-10-2017 05:02

‎06-10-2017 04:59 - edited ‎06-10-2017 05:02

Congrat @Burgardtyler on getting a Blaze!

Is there any action when you firmly tap the screen with your finger (even repeatably?) or press the left button? If no, try holding the left and lower right buttons down together for 15-20 seconds or until your Blaze vibrates, did the fitbit logo come up?

 

setup

 

 

 

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎06-10-2017 12:02

In response to wmchapman

‎06-10-2017 12:02

Nope none of that works at all.

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