help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze screen unresponsive and keeps showing old text messages

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2018 09:47

‎03-04-2018 09:47

My Blaze battery died while I was out all day. I accidentally got in the shower with it but took it off right away and let it dry overnight. I then charged it back to full charge. Ever since then the touch screen is either fully unresponsive or it takes 30 seconds or more to respond. I was unable to turn off my wake up alarm. The side buttons work so I’ve done a reset 5 times and no luck. The first time I did the reset the battery died.After charging again I reset and it’s still just constantly scrolling between old texts and the quick view screen. It seems to be tracking steps and heart rate normally when I wear it. Any ideas? 

Best Answer
0 Votes
1 REPLY 1

‎03-05-2018 05:39

‎03-05-2018 05:39

Hey @FitgirlCCP, it's great to see you around.

 

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

 

See you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes