help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze screen won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2020 09:05 - last edited on ‎01-12-2020 07:47 by Fitbit Moderator

‎01-11-2020 09:05 - last edited on ‎01-12-2020 07:47 by Fitbit Moderator

Hi Blaze has been working well until yesterday evening. The middle green light is out, face switches between black screen and ‘stats’ screen (heart rate, steps, etc). Screen does not respond to touch, buttons not working and reset is not possible? Any suggestions?

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎01-12-2020 07:50 - edited ‎10-08-2024 08:01

‎01-12-2020 07:50 - edited ‎10-08-2024 08:01

Hi there @Allyj327, welcome to the Community Forums. Thanks for the details provided about your Blaze's screen behavior. 

Since the restart you tried to perform didn't work, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes