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Blaze screen won't respond

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‎01-11-2020 09:05 - last edited on ‎01-12-2020 07:47 by Fitbit Moderator

‎01-11-2020 09:05 - last edited on ‎01-12-2020 07:47 by Fitbit Moderator

Hi Blaze has been working well until yesterday evening. The middle green light is out, face switches between black screen and ‘stats’ screen (heart rate, steps, etc). Screen does not respond to touch, buttons not working and reset is not possible? Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎01-12-2020 07:50

‎01-12-2020 07:50

Hi there @Allyj327, welcome to the Community Forums. Thanks for the details provided about your Blaze's screen behavior. 

 

Since the restart you tried to perform didn't work, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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