Blaze setup help

[Rashmi]

Hi. I'm already using a surge and I'm trying to add new blaze to the app. While the app has identified the device and setup is complete with number validation but the device screen is still showing the set up message. I have restarted my phone, unpaired devices, nothing has helped. Tried restarting the Blaze but that's not happening for some odd reason. Pls suggest what should I do or check to ensure I can move forward from the setup message on the blaze for it to start tracking.

[EmersonFitbit]

@Rashmi Do you have the Blaze already?  The Blaze isn't available to the general public until March- please verify. It should look like this.

If you're sure you have the Blaze, they I'd recommend toggling your Bluetooth on/off, which may help! If you're still experiencing trouble, let me know. I'll do my best to help out. 

[Rashmi]

Okay,  let me give it another shot.  

[EmersonFitbit]

Let us know how it goes! @Rashmi

[rryder]

I am having the same problem with my fitbit blaze.  I am not sure why I got it before the March release date, but I was able to begin the setup and got hte validation number but it is still showing the setup message.

[Rich_Laue]

@rryder, you say your computer or phone app sees the Blaze, and puts a 4 gigit code on to the tracker. The software should then all ypu top input this chode? Ate you anle yo e snazzy

[SunsetRunner]

Did you sync your previous device and then tell you phone to "forget" it before trying to install your Blaze.

I synced my Charge HR and then deleted it in the FitBit app and then went into the BT section of my iPhone and clicked on forget this device.

I then used the FitBit apps to install the Blaze and all went well including bringing my day's data into the Blaze.

Please return and let us know how you are doing.

[Rich_Laue]

Deleting your old device in the app, ie removing it from your accont, is nor the same as telling your phones BT to forget the device, neither of these steps are required to add the Blaze to your account as an additional device.
http://help.fitbit.com/articles/en_US/Help_article/Can-I-use-more-than-one-Fitbit-tracker-with-the-s...

[camper53]

i just received my new blaze but cant set upl help, is there an instruction book i can get online to assist me in settingup blaze and installing it on my phone and computer...camper53

[EmersonFitbit]

Hello there, @camper53! Welcome to the Blaze family. Here's a list of resources that might should help you: 

• Our help article for setup (the help site in general is super helpful!
• The Community floated post with the most comprehensive points for Blaze.
• If you're still having difficulties, I'd recommend filling out the form for our Support Team to take a look.  

We'll get you sorted soon enough!

[Rich_Laue]

The product manual can be found on the Blaze Help Section. 

http://help.fitbit.com/?p=blaze

[lildawnp]

I just received mine today too...Is doing the same thing 😞

[mellkell]

I am having the same problem.  The app shows that my blaze needs updating, but am I unable to do so.  The cloc face only show fitbitsetup.  Help

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@Rashmi wrote:
Hi. I'm already using a surge and I'm trying to add new blaze to the app. While the app has identified the device and setup is complete with number validation but the device screen is still showing the set up message. I have restarted my phone, unpaired devices, nothing has helped. Tried restarting the Blaze but that's not happening for some odd reason. Pls suggest what should I do or check to ensure I can move forward from the setup message on the blaze for it to start tracking.

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[KristinaIT]

Im not able to turn on my new blaze, the only thing i see is fitbit.com/setup, ive tried charging it, and turning it on, tried setting it up with the fitbit app and its not working. Can anyone help

[GFunk]

I received my fitbit Blaze today, got home, and tried to set it up.

- I tried from my HTC One M8 twice; I have since unistalled the app.

- I plugged it into my Windows 10 laptop with Bluetooth off.

= I saw a red triangle / exclamation point on the watch face a couple times.

= I heard the tones from my laptop indicating that the device was disconnecting and reconnecting a couple times.

It did finally update the firmware; I have a watch face!

[shooter50]

My Blaze connects but won't update. The update starts and goes about 10% and then fails. What can I do now?

[EmersonFitbit]

I'd recommend using different devices to update, and following the instructions here. @shooter50

Let me know is the issues persist!

[shooter50]

Thanks Emerson. On my 4th try the update completed and the Blaze is up and running and looks awesome!

[EmersonFitbit]

You got it @shooter50- glad I could help! I'm confident your Blaze experience will be a smooth one from here on out. 

[davica]

Same issue. When I go to 'set up device' the blaze isnt listed