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Blaze showing a hot temperature icon when charging it

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‎08-20-2019 13:23 - last edited on ‎08-22-2019 11:10 by Fitbit Moderator

‎08-20-2019 13:23 - last edited on ‎08-22-2019 11:10 by Fitbit Moderator

Hi, about four weeks ago my blaze stopped sensing my heart rate, & about 3 weeks ago it stopped turning on. If I charge it the hot temperature icon comes on after being charged for a short period of time & even after taking it off the charger it will only stay on for a few minutes. 

 

 

Moderator edit: updated subject for clarity

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‎08-22-2019 11:14 - edited ‎03-27-2024 12:57

‎08-22-2019 11:14 - edited ‎03-27-2024 12:57

Welcome to the Community Forums @srput14. I'm sorry for the late response. Thanks for bringing this to my attention. 

Since this sounds a bit more serious, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Maria | Community Moderator, Fitbit


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