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Blaze showing a hot temperature icon when charging it

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‎09-02-2019 11:30 - last edited on ‎09-03-2019 14:15 by Fitbit Moderator

‎09-02-2019 11:30 - last edited on ‎09-03-2019 14:15 by Fitbit Moderator

As I've read in a few forums this seems to be an ongoing issue. My Blaze is out of warranty but this has to be a software issue, not hardware. For no reason the icon appeared one day, not anything unusual about the temperature of what I was doing. I left the watch for about 3 weeks to drain the battery and still get the icon. Can't restart so basically it's a small brick. Pretty annoying as I have been a big supporter of Fitbit for some time.

 

Any help please?

 

 

Moderator edit: updated subject for clarity

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‎09-03-2019 14:13 - edited ‎09-03-2019 14:23

‎09-03-2019 14:13 - edited ‎09-03-2019 14:23

Hi there @KTNS, welcome to the Community Forums. Thanks for bringing this to my attention. 

 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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