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Blaze showing a thermometer icon

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‎06-15-2018 00:50 - last edited on ‎06-17-2018 09:06 by Moderator Alum

‎06-15-2018 00:50 - last edited on ‎06-17-2018 09:06 by Moderator Alum

My Blaze just went crazy on me. It started vibrating uncontrollably and I could not get it to stop, once it finally stopped the screen said clock error and to choose another clock. The clock face I was using was one that had been there for a month or more. I changed the face, but I still could not use the screen to scroll or select anything. Then, I realized the green light was not working and the Blaze became extremely hot.

 

I tried to turn it off using the left and lower right buttons, but that did not work. Then an orange-red thermometer with a triangle in the background icon came on the screen. It stayed that way until it finally went to a black screen and then finally started to cool off. I am assuming it turned off. Not home so I don't know if it will charge and turn back on. I did wonder earlier today why the charge went so quickly.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎06-17-2018 09:09

‎06-17-2018 09:09

A warm welcome to the Community @TSB425.

 

I am sorry to hear about the issues you are experiencing with your Blaze and thanks for troubleshooting this by yourself. Since the restart procedure didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-31-2019 06:26

In response to AlejandraFitbit

‎05-31-2019 06:26

Hi

I have just experienced being unable to operate my Blaze fitbit. My screen only shows the triangle and thermometer, unable to turn off or gain access to settings or any other options? Had it on charge for over 24 hours tried using the back and bottom right button I only get the same triangle, thermometer symbol.

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‎05-31-2019 08:38

In response to cmf50

‎05-31-2019 08:38

I am having the same problem with thermal in triangle with my blaze. Will not reset or clear. Why do they break right after warranty expires? This will most likely be my last unit as they are expensive and appear to be very cheaply built. Any suggestions on how to fix this light weight paper weight? 

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‎05-31-2019 10:03

In response to Bob119

‎05-31-2019 10:03

Unfortunately no idea of a fix, I live in hope!

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