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Blaze shows a too cold symbol

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‎05-12-2019 12:09 - last edited on ‎05-14-2019 17:39 by Fitbit Moderator

‎05-12-2019 12:09 - last edited on ‎05-14-2019 17:39 by Fitbit Moderator

My Fitbit says it is too cold. It is May in Albany and it’s not too Cold! Hard reset won’t work. Tried it so please don’t suggest it. This is my third Fitbit product because others have broken. Only owned since November 2017. 18 months and dead is garbage. If not fixed or replaced by Fitbit, never again. Other trackers exist! Help!

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎05-14-2019 17:36

‎05-14-2019 17:36

Hi @GregB99, it's nice to see a new face around!

 

I'm sorry for my delayed response. Thanks for letting me know about your Blaze behavior, as well for sharing your experience with your previous devices. This icon symbol usually appears when the environment is too cold for your device. Because this doesn't apply to your device and, the restart didn't help, I've requested a case for you so our Support Team can give you a hand. You'll receive an email shortly with more details.

 

See you around.

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‎05-15-2019 07:44

In response to LizzyFitbit

‎05-15-2019 07:44

I have the same issue - the cold symbol is there, and I tried to re-start, but the screen won't stay on long enough.

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‎05-16-2019 14:18

In response to Jimhoffmaster

‎05-16-2019 14:18

Hi @Jimhoffmaster, welcome on board.

 

Thanks for letting me know about your Blaze, as well for trying the restart process. I was informed by our Support Team that a case was created for you. If you have any questions, I recommend you to contact them again to receive more information about your case.

 

Hope to see you around! Smiley Happy

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‎09-25-2019 21:48

In response to LizzyFitbit

‎09-25-2019 21:48

Hi, 

I have had my blaze for nearly two years, and every day or two it freezes on the cold temperature symbol, even though it is around 18 degrees Celsius. It takes a few hours to reset and sometimes does it again multiple times in the same day. It means that the time is often wrong and I cannot use it how I would like to.

If you can offer any solutions to this that would be great, thanks.

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‎09-30-2019 14:34

In response to TasmanC

‎09-30-2019 14:34

Hi @TasmanC. It's great to have you on board! I'm sorry for my delayed response.

 

Thanks for taking the time to share that your Blaze is having the same behavior, as well for trying to restart it on your own. This should happen when you're in a place that it's too cold, however since this doesn't apply to you I've contacted our Support team so they can create a case for you. They'll provide you with assistance via email, so make sure to check your inbox.

 

Keep me posted!

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