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Blaze side button not working

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‎08-29-2018 06:06 - last edited on ‎08-30-2018 04:33 by Moderator Alum

‎08-29-2018 06:06 - last edited on ‎08-30-2018 04:33 by Moderator Alum

I love my Blaze. It was a Christmas present from my wife and it has helped me become healthier and more mindful. What a great tool!

 

My side button stopped working about six weeks ago. I have scoured the forums and YouTube and nothing has so far worked. I have cleaned it gently with a toothpick to make sure there is no debris. I have used compressed air to make sure it is clean. I have restarted it more than a few times. Sadly the only way to get it back to the home screen is to put it back on the charger. I have never submerged it (never worn in the shower or swimming). I don't even think it has been on my arm in the rain. 

 

Any suggestions are welcome to resolve this issue. 

 

Thank you!

NF

 

 

Moderator edit: subject

Best Answer
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‎08-30-2018 04:34

‎08-30-2018 04:34

It's great to have you on board @JI_Hokie, welcome.

 

Thanks for troubleshooting this button issue by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer