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Blaze stays on due to scratch on display

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‎04-23-2018 06:06 - last edited on ‎04-25-2018 11:52 by Moderator Alum

‎04-23-2018 06:06 - last edited on ‎04-25-2018 11:52 by Moderator Alum

What seems to be a minor scratch on my Blaze screen seems to caused major problems with the touchscreen.

Constantly thinks I am touching the screen, and will not turn off.

 

Have restarted and tried the 'toothpaste' trick, but sadly neither worked.

Is there a way to disable the touchscreen (perhaps via the app?)

Otherwise my Fitbit Blaze is as good as broken - not sure it will last the daily charge even on the 'Dim' brightness setting.

 

Moderator edit: Clarified subject

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‎04-25-2018 11:51

‎04-25-2018 11:51

Hi @Darren78! 🙂 Great to see you in the Forums!

 

I'm sorry about your Blaze staying on all the time due to this scratch 😕 Thanks for taking the time to try to fix this yourself.

 

I've actually gone ahead and escalated your case to the Support Team for them to take a closer look and offer the available options at this point based on your warranty. Please keep an eye on your inbox for further instructions and anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

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