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Blaze step count inaccurate

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‎07-20-2018 12:28 - last edited on ‎07-21-2018 05:11 by Moderator Alum

‎07-20-2018 12:28 - last edited on ‎07-21-2018 05:11 by Moderator Alum

My Blaze only counts about 50-60% of my steps. I made a conscious effort to actually count my steps as I walked. My count was 250 steps. Fitbit gave me 74 steps. I did it again and this time was better, but still way too low. I counted 500 steps, Fitbit counted 348. What can I do to correct this?

 

 

Moderator edit: subject for clarity

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‎07-21-2018 05:12

‎07-21-2018 05:12

A warm welcome to the Community @Deacdave.

 

Thanks for troubleshooting this by yourself. Since the amount of steps your tracker is registering is really low, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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