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Blaze steps and heart rate information inaccurate

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‎08-07-2018 20:49 - last edited on ‎08-09-2018 10:27 by Moderator Alum

‎08-07-2018 20:49 - last edited on ‎08-09-2018 10:27 by Moderator Alum

I purchased my Blaze last Christmas and now it no longer monitors my heart beats and has started to accumulate ridiculous amounts of steps taken in a day.  Is it still under warranty or what do I need to do to get it working correctly again.

 

Nathan Lam

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎08-07-2018 21:06 - edited ‎08-09-2018 10:34

‎08-07-2018 21:06 - edited ‎08-09-2018 10:34

First off do a restart

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

 Let us know!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-09-2018 10:28

‎08-09-2018 10:28

Great to see new faces @nlam, welcome and @WendyB thanks for the input.

 

I would like to know if you keep having issues with the information that your tracker is registering? Have the instructions provided by our friend worked?

 

Hope to hear from you soon. Robot Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-10-2018 12:28

In response to AlejandraFitbit

‎08-10-2018 12:28

The reset worked perfectly and now everything is as it should be.

Nathan

Get Outlook for Android
Best Answer

‎08-12-2018 06:57

In response to nlam

‎08-12-2018 06:57

Those are great news @nlam.

 

I am glad to hear that your tracker is now working as it should. If there is anything else we can do for you, do not hesitate to post it.

 

Keep the stepping up! Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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