Blaze steps were reset to zero by itself

[montypoole]

My Blaze did the exact same thing this morning.  I simply ensured that my phone's bluetooth was enabled, clicked on the fitbit app, ensured bluetooth was enabled on my Blaze, and clicked/pulled down "sync" on the fitbit app.  The blaze synced with the fitbit app and reset itself to 0 steps.

Moderator Edit: Change subject for clarity

[RobertoME]

Welcome aboard to our Community @montypoole. I have moved your post to our Blaze forum to maintain sorted our community, also your post is more relevant to this forum, so other users can share additional ideas.

In my opinion this does not happen very often, but your blaze might had an error in the internal software triggered by the syncing process. The best you can try here is a restart to correct the issue.

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

unfortunately is not possible to recover your steps. Although you can add a manual activity just to have an average of your steps. If you need top know more about manual activities you can check my post with the steps to do this.

Hope this works for you and keep me posted how it goes.

[MichaelD1967]

This is the 2nd time my Fitbit Blaze has not reset to zero steps.  I've tried resetting it and it does not work.  Extremely disappointed.  When people ask how I like my Fitbit I'll start rethinking how I answer.  

[RobertoME]

Hello @MichaelD1967, welcome aboard to the Fitbit Community. I appreciate your honest feedback and thank you for bring this to my attention.

I've heard in some scenarios the issue has more tendency to happen when the tracker is turned Off. By any chance is this your case?

My first recommendation is to try the steps from my previous post, the steps won't be corrected intermediately but it will prevent it happen in the future. If this is not helping the other suggestions would be to review the timezone settings of your Fitbit account. For additional details take a look at this post.

Once again thank you for your feedback and let me know if you need anything else.