Blaze stopped Tracking my Sleep and Heart rate

[SharonDesa]

Very disappointed with Fitbit customer support today. About a week ago my Fitbit stopped tracking my sleep, initially would track only part of the night and then nothing. Yesterday it stopped tracking my heart rate. I tried all of the recommended things, turning it off, holding the left button and bottom right button to sync. Cleaned my Fitbit.  Nothing worked. I called customer support and was told that it would take a few days to respond to me and it would be via email. I was then told that in the meantime I could manually track my sleep???? Really???? Very disappointed

[AlejandraFitbit]

It's great to welcome you @SharonDesa and thanks for troubleshooting this issue by yourself.

I know that you already tried this but please restart your tracker a couple of times more for it to record your sleep. About the heart rate, take a look at this post, where you will be able to find some steps to follow and fix this and some other to improve this reading.

If our support team told you that you will be receiving news via email, I recommend waiting that email, since I am sure you will get good news. In the meantime, manually logging your sleep is a great idea. To do this, you just need to do the following from your Fitbit app:

1. Tap the "+" icon

2. Tap Log Sleep

3. Enter your information

4. Tap Save

5. Sync

Catch you later. 

[SharonDesa]

Thanks for the note and giving me some options to try. However, after re-starting my Fitbit several times and syncing several times, I am sitting at my desk, working and still no heart rate on my Fitbit. I will wait for my email from customer support and hopefully it will be good news.

Thanks again
Sharon

[AlejandraFitbit]

It's great to hear that you already get in touch with our support team @SharonDesa. I hope you receive the resolution you expect. 

Keep me posted about it.