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Blaze stopped holding a charge

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‎07-06-2019 05:13 - last edited on ‎07-19-2019 09:46 by Moderator Alum

‎07-06-2019 05:13 - last edited on ‎07-19-2019 09:46 by Moderator Alum

My Blaze is 31/2 years old. About a month ago it stopped holding the charge. My app said it was fully charged. The gold charge connectors are not damaged. I have cleaned it and restarted it.  Please help. Another quick question. Can excessive sweating damage the charging capability of the Blaze?

 

 

Moderator edit: subject updated for clarity

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‎07-19-2019 10:01

‎07-19-2019 10:01

Hello @Jenniecarp, welcome to the Fitbit Community forums. Sorry for the late reply. 

 

I'm sorry to see that you've been having trouble with the Blaze not holding a charge. The battery can last up to 5 days; because battery life is affected by use and other settings, actual results may vary.

 

Before considering other options, please make sure that you've followed the steps provided in this article: Can I improve my Fitbit device's battery life?

 

Regarding the excessive sweating, I don't think this will affect the battery life, but it is always recommended to follow the recommendations in the Product Care Guide after using the device during a workout.  

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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