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Blaze stopped reading my heart rate information

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‎08-10-2018 23:17 - last edited on ‎08-12-2018 04:51 by Moderator Alum

‎08-10-2018 23:17 - last edited on ‎08-12-2018 04:51 by Moderator Alum

I have tried several restarts, shutdowns, etc. My setting is always "On" and both green lights are always flashing, but I have not had a single second of HR registered for a few days now, at any wrist placement or looseness/tightness. I checked the sensor on the back, and it was half-covered in a white residue. I cleaned it with isopropyl alcohol on a Q-tip, and it looked cleaner, but the white film soon returned, which makes me think it could be something coming from underneath the sensor itself.

 

The residue isn't from lotion, or sunscreen, or bug spray... it can only be salt/sweat from my own skin, if anything. I can try to provide photos but the macro lens on my phone might not be able to focus that close. Seems like I have another instance of the known Blaze sensor fragility issues from these threads:

https://community.fitbit.com/t5/Blaze/Blaze-heart-rate-stopped-working/td-p/2084795

https://community.fitbit.com/t5/Blaze/Preventive-maintenance-for-heart-rate-sensor-cover/td-p/206083...

 

 

Moderator edit: subject for clarity

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‎08-12-2018 04:52

‎08-12-2018 04:52

It's great to welcome you @d_bone.

 

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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