Blaze stopped receiving notifications since the last app update

[Mooka]

My blaze which I've had and has been working fine for a long time suddenly isn't getting text notifications. Notifications are on. Went through all the trouble shooting. Still doesn't work. Have uninstalled and reinstalled it on my pixel 3. So frustrating.

Moderator edit: updated subject for clarity 

[Heather_U1]

There is another thread with this issue.  Text notifications stopped working on the Blaze with the latest app update.  Seems like others are getting them to work using Textra for a texting app.  I just installed it and it doesn't seem to work for me though.  

[MarreFitbit]

Hello there @Mooka and @Heather_U1! I totally understand how you feel. It seems odd that you're experiencing difficulties with the notifications feature after the Fitbit app update. You've done a great job with the troubleshooting steps!

Hey @Heather_U1! While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Hi @Mooka! I've confirmed that your Pixel 3 is supported by the Fitbit app. So, we're good with this. 

To further investigate, may I know the Android version of your phone? Although you've tried troubleshooting your device, I'd recommend you both to try the following:

1. Remove the Blaze from the Bluetooth settings.
2. Turn off other Bluetooth connections that are nearby.
3. Open the Fitbit app, tap the Account icon > setup a device > Blaze.
4. Choose the option to replace it and follow the onscreen instructions.
5. Once the setup process is completed, set the notifications one more time.

Give this a go and let me know the outcome. 

[Mooka]

I tried and that didn't work. I'm using operating system Android 9

[MarreFitbit]

Hi @Mooka, thanks for coming back and following the steps I've recommended. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

I'll be around if you have any questions present.