Blaze stopped recording active minutes

[J-flex]

Recently my Blaze stopped recording my active minutes. Nothing has changed from when it did record my active minutes. I frequently walk 1 - 1.5 hrs and don't get any credit for this in active minutes. I've restarted the Blaze multiple times with no result.

[J-flex]

Any suggestions/solutions ??

[MikeF]

I believe Active Minutes are still a server-side feature rather than anything to do with the Blaze itself. As a result I suspect this is really out of your control. Perhaps contacting Fitbit support would be the best approach?

[rontogburn]

I have a similar issue with my Blaze device.  A couple of weeks ago, I participated in a challenge.  My active minutes stopped at 487 even though I was active for close to 600 minutes.  This occurred again tonight as I clocked 40 miles, 100,000 steps and hit 600 minutes, I set a secondary timer when I noticed the stoppage on the device.  This has affected my stats on the leader boards of the groups I subscribe to.  Not that I do this for the recognition, however I do want credit for work performed (Smile).

Is there a setting that needs to be changed in my profile or do I need to change devices?

Ron O

[YOMORT]

Has your Green LED stop working? I was having the same issue with the Blaze not counting my active minutes....I contacted Customer Support and got LED working again....I hope this will help

[rontogburn]

I did not notice any issue there, I continued to register steps and miles
but active minutes stopped at 487 both times when I exceeded eight hours of
activity. I noticed other member of communities I belong to where
exceeding 487 minutes so I did not know if there is a personal setting that
I needed to review or if it is specific to this model. I will contact
Customer Service and see if they have a solution. Thank you for reply and
offering additional insights.

Ron O

[DebofOly]

Just this morning, I started having this same issue.  I fully charged my Blaze in prep for heading outside. Put it into the wristband, and headed out. Got back and realized the clock sceen was frozen on the clock (nothing would allow me to get to the next sceen) and the green heart rate lights on the back are not working properly. I reset the device, and the green lights come on and I'm able to scroll through the device, but within 2 minutes it returns to a frozen screen of the clock and no green lights on the back. It is still tracking my steps, but didn't track any of my active minutes nor is it tracking my heart rate. I also went into the app on my PC and changed the heart rate tracking from "auto" to "on" and still no lights.  Hoping there's a solution as I'm addicted to my device! 🙂

[AngelaMa]

Hello @J-flex, @rontogburn and @DebofOly! Fitbit trackers calculate active minutes using metabolic equivalents (METs). METs help measure the energy expenditure of various activities. Because they do so in a comparable way among persons of different weights, METs are widely used as indicators for exercise intensity. For example, a MET of 1 indicates a body at rest. Fitbit trackers estimate your MET value in any given minute by calculating the intensity of your activity. You earn active minutes for activities at or above about 3 METs. The more calories you burn the higher your MET value, so therefore the more calories you burn the higher your total active minutes. Assuming you're active for at least 10 minutes at a time, green spikes on your calorie graph typically indicate that you’re earning active minutes.

If your tracker is not recording active minutes you can try to restart your Blaze as instructed by @SunsetRunner on this post and test it for the day. 

@YOMORT welcome to the Forums! Thanks for your cooperation 😉 @MikeF it's a pleasure to have you here! 

Catch you later! 🙂