Blaze stopped registering heart rate information

[YeboPam]

Hi guys, my heart rate is not registering at all anymore. The green light at the back of my Blaze doesn’t flicker anymore either. What can I do? Everything else works fine. Thanks

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Forums @YeboPam.

I am sorry to hear that your Blaze is not registering your heart rate information. Have you tried to restart it? If you haven't, you can restart your tracker by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Also, please check that this feature is in "On" or "Auto" by swiping to settings from your Blaze and check the heart rate option.

Hope to hear from you soon.

[MagdaJ]

Hi, I have the same problem. No green led light and my Blaze is not registering my heart rate. I restart it and no change. Help...

[LisaFay]

I had the same problem. Restarting didn’t correct it, but switching the heart rate setting from “auto” to “on” did. Thank you!

[MagdaJ]

I tried that too and didn't work thank you though 

[AlejandraFitbit]

Great to see new faces @MagdaJ and @LisaFay, welcome!

@LisaFay I am glad to hear that the troubleshoot provided worked for you and that your Blaze is now working properly. If there is anything else we can do for you, do not hesitate to post it.

@MagdaJ I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.