Blaze stopped swiping and buttons don't work

[DeziJ]

My blaze has stopped being able to swipe and the buttons don't work. I have tried to reset but this also does not work. 

Therime is often wrong and update when syncing but then freezes and changes the time.

[AlejandraFitbit]

It's great to welcome you @DeziJ. Thanks for troubleshooting this inconvenience by yourself. Regarding the buttons on your Blaze, you may be able to remove dust or dirt by gently using a toothpick around the buttons. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

If this procedure works and the buttons start working again, please restart the Blaze one more time. If it doesn't work, feel free to get in touch with our support team. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[desertrunner]

I'm having the same problem with my Blaze and it started shortly after I upgraded the last time.  I've cleaned the buttons, as you recommended but I can feel and hear them click.  It doesn't seem like an obstruction.  And why would that effect swiping?  It seems to be software related....

[AlejandraFitbit]

Hey there @desertrunner, welcome to the Community.

Thanks for troubleshooting this by yourself. I would like to know if you have contacted our support team, have they offer you a solution for this?

Hope to hear from you soon.