Blaze stopped sync-ing

[Bpsullivan]

My Blaze has suddenly stopped sync-Ing with auto sync. No setting changes noted. How can it become discoverable again?

[FerdinandFitbit]

Hi there @Bpsullivan. Good to see you in the Community!

Just to make sure when was the last time that your tracker synced, you can tap at the top left corner of the app and it will tell you when was the last time that your tracker synced. If it hasn't synced recently or if it has synced recently but it's not transferring any info over to your app, try to restart your tracker by pressing and holding the left and lower right buttons together for 10-15 seconds until your tracker reboots.

Also, on your app, log out of it by going to the lower right corner, tap on Account and here, scroll all the way to the bottom and tap on "Log out of app" and then, log back in with the same email address and password.

If after logging back in, it doesn't sync, I'd recommend setting up your tracker as a new device. Tap again the top left corner, scroll down and hit where it says "Remove this Blaze" and then tap on account at the bottom right corner and hit "Set up a new device" and follow the on-screen instructions.

Let me know how it goes!

[Bpsullivan]

Hello,

It stopped syncing Friday moring when I got on a plane for San Francisco and never was able ti sync the entire weekend, despite trying to reset it. I was able to succeed in resettingit last night and it's working again. It seems I have trouble with both my Blaze and Surge when I change time zones.  Guess a best practice would be to reset whenever I change zones. Seems like a PITA. Thanks for the response.

[Andhanni]

I have had the same issue with Sync since coming to California.

[FerdinandFitbit]

Huh, that's interesting to know but thanks for letting me know @Bpsullivan @Andhanni.

If anything else comes up, I'm here to help! 🙂

[Andhanni]

@FerdinandFitbit 

One item I noticed since I have AT&T with a Samsung G6 and my sync is intermittent at times.  So mine might be coverage issues.  I do know switching from WiFi to G4 creates issues too.

Andhanni.

[FerdinandFitbit]

Hmmmm thanks for bringing that up @Andhanni. Not sure that switching from WiFi to 4G makes a difference, I would say it's more due to coverage issues.