Blaze stopped syncing to iPhone 6

[dcr1980]

I was hoping to get some assistance. For the past couple of weeks, my iPhone 6 will not recognize my Blaze. When I try to sync, it says looking. I tried reinstalling the app, removing from my Bluetooth pairing list and putting it back on, shutting down and restarting my Fitbit and restarting my phone. None of these worked to fix the issue. The only way I can get it to sync is if I shut down the Fitbit, then put it in the battery charger. When it powers back up from being plugged into the charger my phone will recognize it and then sync. I don’t want to have to do this every time I want to sync to the app. 

[LiliyaFitbit]

Welcome to the forums @dcr1980! I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the difficulties you're experiencing with syncing your Fitbit Blaze with your iPhone 6. I appreciate your efforts to resolve the issue and would like to confirm if you've followed the complete troubleshooting instructions from this help article: Why won't my Fitbit device sync? 

Let me know how it goes!

[dcr1980]

Hello, Thank you for responding. I actually found that article before and tried all those steps before creating this post. I am still having the same issue. Whenever I try to sync my fitbit, it says Looking and doesn't sync. The only way it will sync is if I shut it down, then plug it into the charger. When it restarts after I plug it into the charger, then it will sync.

[LiliyaFitbit]

Hi @dcr1980 , thank you for your reply. 

I appreciate your troubleshooting efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if you need further assistance.