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Blaze stopped syncing with my Huawei Mate 10 Lite

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 My fitbit blaze stopped syncing with my  Huawei mate 10 lite, Since the app was updated. I tried everything, deleting and downloading the fitbit app on the phone, restarting bluetooth on my phone, deleting other connected devices, restarting blaze. Nothing works. Phone is working, blaze is working, they are not syncronizing, please help me. 

 

 

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Hello @ScPonc, it's good to see you around in the forums for the first time. 

 

Thank you for sharing this information about what you've experienced with your Blaze not syncing. Fitbit is compatible with more than 200 of the most popular Android, iOS and Windows mobile devices. The full list of compatible devices with confirmed compatibility can be found here

 

If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

 

However, some users have been able to sync after following the steps listed in this article: Why won't my Fitbit device sync?

 

I'd like to provide you with more details about this, but unfortunately we haven't received any updates to be able to know when more devices will be included in the list of compatibility. I hope too that other phone models can be included in the near future.  

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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