Blaze stopped tracking HR, Sleeping tracking, active minutes and hourly activity

[Minayita]

My blaze stopped tracking HR, sleep, active minutes and hourly activity since Saturday afternoon. I have reset it several times, fully charged, also deleted the app from iphone and reinstall, still no change. When I sync it with the app, only tracks steps and floors, every now and then will show an hourly activity in the app but in the blaze shows tracking of all of them. Any solution? Thank you.

[DavideFitbit]

Hello @Minayita, welcome to the Community forums. 

Thank you for all the details regarding the trouble you've found to track your heart rate, sleep, active minutes and hourly activity, and for confirming that you already tried the restart procedure as described here.  

For what you've mentioned, that you're able to see the information in your Blaze, but this is not transferred to the app, it seems that this could also be related to a syncing problem. Please confirm if you already tried all the steps listed here to resolve syncing problems and make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

I was also informed that you already have a case created with or that you already got in touch with them. I hope everything goes well. 

Keep me posted on the outcome.