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Blaze stopped tracking heart rate

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‎07-10-2019 13:11 - last edited on ‎07-23-2019 16:45 by Fitbit Moderator

‎07-10-2019 13:11 - last edited on ‎07-23-2019 16:45 by Fitbit Moderator

About a week ago the heart rate on my Blaze stopped working. It is set on Auto. I have switched to On. Still nothing. I have held down the buttons to reset. Nothing. I have switched it on & off on the app. Nothing. What else can I try???

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 16:48 - edited ‎03-27-2024 08:00

‎07-23-2019 16:48 - edited ‎03-27-2024 08:00

Hello there @ShannonR84! I'm sorry for the late response. Thanks so much for troubleshooting the heart rate on your Blaze prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


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